Legal

Terms of Service

Draft for legal review before publication. Last updated 24 September 2026.

1. Who we are

postpeg is operated by [Company legal name], a company registered in [Jurisdiction] under number [Company number], with its registered address at [Registered address] (“postpeg”, “we”, “us”). postpeg is a developer API that publishes, schedules and manages posts on social networks through their official APIs, and reads analytics, comments and direct messages where a network allows it.

By creating an account, creating an API key or using the service, you accept these terms. If you accept them on behalf of a company or other organisation, you confirm you are authorised to bind it, and “you” means that organisation. You must be at least 18 and using postpeg for business or professional purposes; postpeg is not offered to consumers.

2. Words we use

• Service: the postpeg API, dashboard, documentation and related tools.
• Customer or you: the person or organisation that holds the postpeg account.
• End user: anyone whose social account you connect, or who uses your product that calls postpeg, including your own customers and staff.
• Platform: a social network or service postpeg publishes to or reads from, such as Instagram, X, TikTok or Bluesky.
• Connected account: a social account on a platform that is connected to your postpeg account.
• Customer content: everything you or your end users send through the service (post text, media links, schedules, replies, messages) and what the service returns to you from the platforms (analytics, comments, messages).

3. Your account and API keys

You need an account to use the API. Give us accurate details and keep them up to date; we use your email address for account, security and billing notices.

• API keys are secrets. A key can act on every profile and connected account in your postpeg account. Keep keys on your servers, never in browsers, mobile apps or public code, and revoke a key in the dashboard as soon as you think it may be exposed. We store only a hash of each key, so we cannot show it to you again.
• You are responsible for everything done with your keys and your account, whether by you, your staff, your end users or anyone who obtained a key from you, until you revoke it.
• You are responsible for your end users. If you build a product on postpeg, you are responsible for how your end users use it, and for making sure they follow these terms, the Acceptable use policy and the platforms’ rules.
• Tell us promptly at legal@postpeg.com if you learn of unauthorised use of your account or keys.

We apply rate limits (currently 120 requests a minute per key) and may change them to keep the service reliable for everyone. The current limits are in the documentation.

4. The free trial

New accounts start with a free 7-day trial with every feature and up to 3 connected accounts. No payment card is needed. One trial per customer: creating extra accounts to extend a trial is not allowed.

When the trial ends without a paid plan, the API answers 402 (subscription_required) until you choose one, and scheduled posts that fall due are not published. Your connected accounts are kept for 3 days after the trial ends; after that we disconnect them from the platforms, and you will need to connect them again if you subscribe later.

5. Plans and billing

Paid plans are billed monthly in US dollars. They differ by how many accounts you can connect:

• Starter, $29 a month: up to 10 connected accounts.
• Pro, $79 a month: up to 50 connected accounts.
• Scale, $199 a month: unlimited connected accounts, subject to fair use of up to 150 connected accounts. If you need more, contact us and we will agree a plan with you.

Posts, scheduling, analytics, comments and direct messages are not metered on any paid plan. They remain subject to rate limits, the Acceptable use policy and the limits each platform sets. The prices and limits on our pricing page at the time you subscribe apply.

Polar is our merchant of record. Payments are processed by Polar (polar.sh), which sells the subscription to you on our behalf, takes payment, charges and remits any sales tax or VAT that applies, and issues your invoices and receipts. Your payment is also subject to Polar’s own terms, which it shows at checkout. We never receive your full card details.

You can change plan, update your payment method, download invoices or cancel from the billing portal. How a plan change mid-period is charged or credited (proration) is shown by Polar before you confirm it. If a payment fails, Polar retries it and your access continues while it does; if the payment still fails, your subscription may be cancelled and your account treated like one whose trial has ended.

We may change prices with at least [30] days’ notice by email. A new price applies from your next renewal after the notice period; if you don’t accept it, cancel before then.

6. Renewal, cancellation and refunds

Subscriptions renew automatically each month until cancelled. You can cancel at any time in the billing portal; cancellation takes effect at the end of the period you have already paid for, and you keep access until then. We do not charge cancellation fees.

Refunds: [Refund policy to be decided, for example: payments are non-refundable except where required by law or where we terminate the service for convenience, in which case we refund the unused part of the current period]. Refunds, where given, are issued through Polar to the original payment method. Accounts closed for serious or repeated breaches of the Acceptable use policy are not refunded.

7. Acceptable use

Our Acceptable use policy is part of these terms. In short: only connect accounts you are authorised to manage, follow each platform’s rules, and don’t use postpeg for spam, unsolicited messages, fake engagement, deception, unlawful content or misuse of data. You must make sure your end users follow it too.

8. Third-party platforms

postpeg works through the platforms’ official APIs, directly or through a contracted publishing provider acting on our behalf. The platforms are independent third parties, not our subcontractors, and we do not control them.

• Their terms apply to you. Each connected account, and everything published through it, remains subject to that platform’s terms of service, developer policies and community rules. You are responsible for complying with them, and for making sure your end users do.
• Platforms change. A platform can change its API, features, limits, review requirements or pricing, reject content, restrict or suspend an account, or limit or withdraw API access (ours, our provider’s or yours) at any time, sometimes without notice. When that happens a feature may stop working on that platform, temporarily or for good. We will tell you about material changes we know of and work to restore functionality where we reasonably can, but we cannot promise to.
• We are not responsible for platforms’ actions, including their decisions about accounts or content, their outages, how they display or distribute posts, and the accuracy of analytics, comments or messages they return.

9. Your end users and connected accounts

When you connect an end user’s social account, or publish on their behalf, you must:

• have the account owner’s permission to connect it and to publish, read and reply on their behalf, and stop when that permission is withdrawn;
• give your end users any notice and obtain any consent that the law or the platform requires, including a privacy notice that covers the data processed through postpeg;
• show end users what will be published, and collect their choices, wherever a platform requires it. In particular, TikTok requires apps to show the creator a preview of the content, let them choose its privacy and interaction settings, disclose commercial content, and obtain their express consent before posting. postpeg sends TikTok the confirmation that this happened on your behalf, so showing that interface and collecting that consent is your obligation;
• only send direct messages as replies within the window the platform allows (on Instagram, 24 hours after the person’s last message).

10. Your content and data

You keep all rights in your customer content. You give us a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, adapt (for example, resizing or reformatting for a platform) and publish customer content, only as needed to provide, secure and support the service and as you instruct through the API or dashboard.

You are responsible for your customer content: you confirm you have the rights and permissions to publish it, and that it does not break the law, the Acceptable use policy or any platform’s rules. We do not review content before it is published, but we may remove or refuse to publish content, or act under section 13, when we reasonably believe it breaks these terms.

We process personal data in customer content as your processor, following your instructions, as described in the Privacy policy. A data processing agreement is available on request at privacy@postpeg.com and applies where data protection law requires one. We do not sell customer content or use it to train AI models.

You can export your data through the API at any time while your account is open. After your account is closed we delete customer content as described in the Privacy policy.

11. Changes to the service

postpeg is a young, actively developed service. We may add, change or remove features, endpoints and supported platforms. We will give at least [30] days’ notice by email or in the documentation before removing a documented endpoint or field in a way that breaks existing integrations, unless a platform, the law or security forces a faster change. Features marked beta or preview may change or end at any time.

12. Availability and support

We work to keep postpeg available and to publish every post on time, and we retry failed publishes as described in the documentation. But the service is provided “as is” and “as available”: there is currently no service level agreement, no guaranteed uptime and no service credits. Scheduled posts may be delayed or fail, for example when a platform is unavailable, rejects a post or revokes access. Check each post’s status through the API, and don’t rely on postpeg as the only record of your content.

Support is by email. We aim to reply within [2] business days but do not guarantee response times.

13. Suspension and termination

By you: you can stop using postpeg and cancel your subscription at any time. To close your account and have your data deleted, email privacy@postpeg.com.

By us: we may suspend or limit your access (for example, rate-limit or revoke API keys, or disconnect affected social accounts) straight away if you breach these terms or the Acceptable use policy, if you don’t pay, if your use creates a security risk or could harm the service, other customers or our relationship with a platform, or if a platform or the law requires it. Where reasonable we will tell you first and give you a chance to fix the problem. We may also end these terms for any reason with [30] days’ notice, refunding any prepaid fees for the period after termination.

When your account ends, your right to use the service and your API keys stop, scheduled posts that have not been published are cancelled, and we disconnect your connected accounts. Sections that by their nature should survive (including 10, 14 to 18 and 20) survive.

14. Intellectual property and feedback

We own postpeg, including the software, documentation, design and brand. These terms give you a limited, non-exclusive, non-transferable right to use the service while your account is active; they don’t transfer any of our intellectual property to you. You may not copy, resell or white-label the service itself, reverse engineer it except where the law allows, or use it to build a competing API, without our written agreement. Code samples in the documentation may be used freely in your own integrations.

If you send us feedback or suggestions, we may use them without restriction or payment to you.

15. Confidentiality

Each of us will keep the other’s non-public information that is marked confidential, or that a reasonable person would treat as confidential, secret; use it only for this agreement; and share it only with staff, contractors and advisers who need it and are bound by similar duties. This doesn’t apply to information that is public through no fault of the receiver, was already known to it, is independently developed, or must be disclosed by law (with notice to the other party where lawful).

16. Disclaimers

To the extent the law allows, we disclaim all warranties not expressly stated in these terms, including implied warranties of merchantability, fitness for a particular purpose, satisfactory quality and non-infringement. We don’t promise that the service will be uninterrupted or error-free, that every post will be published, or that analytics and other data returned by platforms are accurate or complete. The free tools on our website (including the AI hashtag and post idea generators) produce suggestions you should check before relying on them.

17. Limitation of liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

Subject to that, and to the extent the law allows:

• neither party is liable for indirect, incidental, special or consequential losses, or for loss of profits, revenue, business, goodwill or data, however caused;
• each party’s total liability arising out of or relating to these terms in any 12-month period is limited to the greater of the fees you paid us in the 12 months before the event giving rise to the claim and US$100.

These limits don’t apply to your payment obligations, to your indemnity under section 18, or to either party’s breach of section 15.

18. Indemnity

You will defend and indemnify us, and our officers, staff and contractors, against claims, losses, fines and reasonable costs (including legal fees) brought by third parties, including platforms and your end users, that arise from your customer content, your or your end users’ use of the service, your breach of these terms or the Acceptable use policy, or your breach of a platform’s terms or of the law. We will tell you promptly about any such claim, let you control its defence, and cooperate reasonably at your expense; you won’t settle a claim that admits fault on our behalf without our consent.

19. Changes to these terms

We may update these terms. For material changes we will email the account owner and update the date at the top at least [30] days before they take effect, unless a change is required sooner by law or a platform. If you keep using postpeg after a change takes effect, the new terms apply; if you don’t agree, cancel before then.

20. Governing law and disputes

These terms are governed by the laws of [Jurisdiction]. The courts of [Courts or venue] have exclusive jurisdiction over any dispute arising from them, except that either party may seek urgent injunctive relief in any competent court. Before starting proceedings, each party will first try to resolve the dispute in good faith by email for at least 30 days.

21. General

• Entire agreement: these terms, the Acceptable use policy, the Privacy policy and any data processing agreement are the whole agreement between us about the service, and replace any earlier discussions. Terms in your purchase orders don’t apply.
• Assignment: you may not transfer these terms without our consent. We may transfer them to a successor in a merger, acquisition or sale of our business, with notice to you.
• Force majeure: neither party is liable for delay or failure caused by events beyond its reasonable control, including platform outages or API changes, internet or hosting failures, and natural events. This doesn’t excuse payment.
• Severability and waiver: if part of these terms is unenforceable, the rest still applies. Not enforcing a right is not a waiver of it.
• Notices: we send notices to the email address on your account; you send them to legal@postpeg.com.
• Independent parties: nothing here creates a partnership, agency or employment relationship. There are no third-party beneficiaries.
• Publicity: we won’t name you as a customer without your permission.

22. Contact

Questions about these terms: legal@postpeg.com. Privacy questions and data requests: privacy@postpeg.com. Abuse reports: abuse@postpeg.com. Post: [Company legal name], [Registered address].